Your front desk is checking patients in, handling insurance and answering the phone at the same time. Jasmine takes the phone off their plate: she answers every call, books new patients and handles after-hours toothaches.
New patients usually call two or three offices. The first one that answers and books them wins. Calls that go to voicemail at lunch, during a busy check-in or after hours often never call back.
We train her on your office specifically, set what she can and cannot discuss, and decide together how messages and urgent calls reach your team.
Type in your website and Jasmine builds a demo of herself trained on your business, so you can hear exactly how she would answer your callers. When you are ready, a short call is all it takes to get her working for you.
We set her up so she does not handle protected health details on the phone, and we go over exactly what she can discuss with you during setup.
Yes. She books into the times you make available for new patients and sends a confirmation.
She collects the details and follows the rules you set for reaching whoever is on call.