There are two kinds of virtual receptionist today: remote people who answer your line from somewhere else, and AI receptionists that answer it themselves. Here is how to choose.
A remote receptionist service shares a team of people across many businesses. They answer with your name, take messages and sometimes book simple appointments. The upside is a human voice; the downside is that they only know what fits on a short script, they are usually billed by the minute or by the call, and coverage outside business hours costs extra.
An AI receptionist answers every call herself, at any hour, and can handle several calls at once. Because she is trained on your business in depth, she can answer real questions about your services, check your calendar and book, and send you a clean summary afterwards.
Jasmine goes further than answering: she follows up with leads who did not book, answers your website chat, recognizes returning customers and sends you a morning briefing.
If your calls are mostly complex, emotional conversations that need a person every time, a human service may suit you. If most of your calls are questions, quotes and bookings, which is true for most local businesses, an AI receptionist answers them faster, around the clock, and costs far less than paying by the minute.
Many businesses use both: Jasmine handles every call first and passes the ones that truly need a person straight to you.
Type in your website and Jasmine builds a demo of herself trained on your business, so you can hear exactly how she would answer your callers. When you are ready, a short call is all it takes to get her working for you.
Usually, because you are not paying per minute for a person on the other end. We go over exact pricing for your call volume on a short call.
She can take a complete message and alert you immediately, and we can set up how urgent calls reach you.
She is trained on your services, policies and common questions, and we keep updating her as your business changes.