These terms apply when you use Agenity's website or services. If you sign a separate written agreement with us, that agreement wins wherever the two disagree.
The short version. We provide AI and web services on a monthly subscription. Cancel any time — no contract. Jasmine is AI, not a person, and can occasionally get things wrong, so keep a human eye on anything that really matters. You own your data. We own our software.
Depending on what you've signed up for, we provide some combination of: an AI assistant that answers calls and messages, website design and hosting, custom software, digital marketing, and supporting services. What you're buying is set out in your proposal, invoice or onboarding agreement.
Jasmine is artificial intelligence. She is not a person, not an employee, and not a licensed professional of any kind.
Keep a human in the loop for anything that really matters. Bookings, messages and details she captures should be reviewed the way you'd review a new receptionist's work. We build her to be reliable and we improve her continuously, but you should not rely on her unsupervised for anything where an error would be costly, urgent or unsafe.
You agree to give us accurate information, keep your login details secure, and tell us promptly if something looks wrong. You're responsible for what happens under your account.
You are responsible for the accuracy of the business information you give us — prices, hours, services, policies. Jasmine repeats what she's told. If the information is wrong, her answers will be too.
Don't use our services to:
We can suspend an account that's doing any of this.
If you agree to receive texts from Agenity, we text you from (941) 229-1211 about your inquiry, appointments you book with us, and support for your account. Program name: Agenity. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time, or HELP for help. You can also reach us at hello@agenity.com or (941) 229-1211. Agreeing to receive texts is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages. How we handle your number is in our Privacy Policy.
This section matters more than it looks.
Calls answered by Jasmine are recorded, and every call opens with a spoken notice saying so. If you ask us to remove or alter that notice, we won't — it's what keeps recording lawful in two-party consent states, Florida included.
If your account sends text messages, you're responsible for having the recipient's consent, and for complying with the TCPA and carrier rules. Automated messaging to US numbers requires A2P 10DLC registration on the sending number; we'll help you set it up, but the registration and the obligation are yours.
When we handle information about your customers, you are the controller of that data and we process it on your instructions. You're responsible for having the right to collect it. We're responsible for handling it as described in our Privacy Policy.
Our services rely on other companies — telephony, AI models, calendars, payment processing, hosting. Their outages, price changes or policy changes can affect what we can deliver. We choose carefully and we'll tell you when something material changes, but we don't control them.
We aim for the service to be available around the clock, and we monitor it. We don't offer a contractual uptime guarantee unless it's written into a separate agreement with you. Maintenance, upstream provider outages and internet faults can interrupt service.
We provide our services with reasonable skill and care. Beyond that, and to the extent the law allows, the services are provided "as is" without other warranties. We do not warrant that the assistant will be error-free, or that it will produce any particular business outcome.
To the fullest extent the law allows, our total liability for any claim relating to the services is limited to the amount you paid us in the three months before the claim arose.
We're not liable for indirect or consequential losses — lost profits, lost business, lost data or lost opportunity — even if we were told they were possible.
Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.
You can cancel at any time. We can end the agreement with 30 days' notice, or immediately if the account breaches these terms or goes unpaid.
On cancellation we stop the service and, on request, give you an export of your data. We keep what we're legally required to keep and delete the rest within a reasonable period.
These terms are governed by the laws of the State of Florida, United States. Disputes are subject to the courts of Manatee County, Florida — though we'd much rather sort it out over the phone first.
We may update these terms. If a change materially affects you, we'll give reasonable notice. Continuing to use the service after a change means you accept it.
Agenity
Email: hello@agenity.com
Phone: (941) 229-1211
Web: agenity.com
See also our Privacy Policy.